November 29, 2022

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| Culture Eats Technology For Breakfast

A swift Friday reminder that we have to emphasis on what is crucial, regardless of all the day by day complexities and difficulties of technology!…

All far too generally I see initiatives failing not due to the fact the technologies are not doing work, but simply because not adequate consideration has been paid to the people today staying displaced.

For case in point, numerous years back an govt dashboard venture was extremely virtually derailed by 1 of the executive assistants. The dashboard was intended to replace and automate a lot of hrs of manual function that the assistant had been carrying out for yrs.

The IT group naively overlooked the implications for the assistant herself. She wasn’t thanked for all the tough do the job that she had been performing, that was necessary for the functioning of the firm. Irrespective of her deep experience in what data was expected, what challenges there ended up with the facts resources, etc., she was not included in the job. No one designed any strategies for how she could use her skills elsewhere to help the corporation.

Faced with what amounted to a major demotion, she resisted the undertaking. Given her know-how, she was in a position to position out the approaches that the job would deliver a lot less useful details than her extremely-tailored handbook approach, and had the support of the executives who presently experienced what they desired.

Ultimately somebody arrived to their senses, helped her changeover to a purpose additional adapted to her data skills, and created absolutely sure that the IT group worked intently with her to provide an even much better result for the executives.

These types of “culture blindness” is frequently at the heart of failed engineering projects. To slightly misquote Upton Sinclair: “It is challenging to get anyone to comprehend some thing, when their wage is dependent on them not being familiar with it.” In this circumstance, it applies to the assistant, but also to the IT personnel that, most likely unconsciously, underinvested in all that “human stuff” — these types of as reaching out to the people today performing it today — due to the fact it would “get in the way” of delivering the project…